FAQs

Operation Basics

Q: How can I contact you?

• WhatsApp: 8765549073

• Email: theyumiuk@gmail.com

Q: What are your hours of operation?

• Monday – Friday: 9AM to 5PM

• Saturday & Sunday: Closed

Booking & Payments

Q: How do I secure my booking? A 60% non‑refundable deposit is required to secure your date. This must be paid via bank transfer no later than two months before the wedding/event.

Q: When is the balance due? The remaining 40% is payable on the day of the event, before makeup services begin. Payment can be made via cash or bank transfer.

Q: Is there a travel fee? Yes. A travel fee is required for all appointments and is determined by the location of the venue.

Q: What payment methods are accepted? Deposits must be paid via bank transfer. The balance can be paid via cash or bank transfer on the day of the event.

Q: How do I fill out the booking form? You can complete the booking form online via the provided link.

Q: What details are required on the booking form?

• Name

• Phone number

• Venue address (where services will be rendered)

• Number of persons requiring makeup

• Whether lash application is required

• etc.

Q: Do I need to submit the booking form before paying the deposit? Yes. The booking form must be completed and submitted before your deposit is accepted to confirm your appointment.

Services

Q: What makeup services are offered?

• Bridal Makeup (includes a full Touch‑Up Kit for the Bride)

• Bridesmaids Makeup

• Mother of Bride Makeup

• Mother of Groom Makeup

Q: Do bridal party members receive a kit? Yes. Bridal party members receive a complementary touch‑up kit as well if they have booked their makeup with me.

Q: Is lash application included? No. Lash application attracts an additional fee of JMD 1,000. Please indicate if you want lashes applied when filling out the booking form.

Q: Can I book a bridal trial? Yes. Bridal trials are available upon request and cost the same as the wedding day service. Bridal trials must be booked and paid and completed at least 4-6 weeks before the wedding.

Q: Do you offer group discounts for bridal parties? No. Each service is priced individually.

Q: Do I need to shave my brows? Brows must be groomed (shaved, waxed, or tweezed) at least 3–5 days before the appointment. The makeup artist is only responsible for filling and shaping brows. If you require your brows to be groomed on the day of, more time will need to be allotted to your makeup appointment which you will have to communicate to the artist before hand. You also run the risk of having the skin irritated from plucking, tweezing and or shaving.

Q: Do I need to prepare my skin? Yes. Arrive with a clean, bare face and have your hair styled/pinned back before makeup begins.

Q: What if I have special skin requirements? Please communicate any special skin needs in advance so appropriate preparations can be made.

Policies

Q: What is your cancellation policy?

• Deposits are non‑refundable.

• Cancellations made more than 31 days before the event may transfer the deposit to a future booking (subject to availability).

• Cancellations within 31 days result in forfeiture of the deposit.

Q: Can I reschedule my booking? One reschedule is permitted if notice is given at least 31 days before the event. Rescheduling within 31 days counts as cancellation. Additional reschedules require a new deposit.

Q: What happens if I’m late? Arrivals more than 15 minutes late may shorten services. Arrivals delayed beyond 45 minutes may result in cancellation without refund.

Q: What happens if my event runs late or changes on the day? Services must begin at the scheduled time. Delays beyond 15 minutes may shorten services, and delays beyond 45 minutes may result in cancellation without refund.

Q: How do you ensure health and safety? All brushes, tools, and products are washed and sanitized before and after use. Disposable applicators are used where appropriate. Clients with contagious skin conditions must disclose in advance; services may be declined to protect health and safety.

General

Q: How far in advance should I book? Bookings should ideally be made at least 2–3 months before your wedding/event to secure your date.

Q: Do you travel outside Kingston/St. Andrew? Yes, but travel fees vary depending on distance. Please confirm your location when booking.

Q: Do you provide touch‑ups during the event? No. Touch‑up kits are provided (full kit for the bride, and complementary kit for bridal party members) so you can refresh your look as needed.

Q: Can I request specific products or brands? Yes, but any special product or skin requirement must be communicated in 3 months in advance so preparations can be made.

Q: Do you work on weekends? Yes. Services are typically available Monday–Friday. Weddings also take place on the weekends.